Shipping & returns


We have a Flat Rate shipping fee of $15 within the U.S. Free shipping for orders over $100. We use the following carriers: USPS & UPS.

Please note: We will ask for ID for purchases to secure an order before it ships.


60 Day Return

You may return items that are complete and like new for any reason within 60 days. We will gladly give you a refund for the full amount of the merchandise (not including original shipping). No re-stocking fees, no strings attached. Just make sure it's in like-new condition, pack it all (remote, manual, etc.) securely in the original packaging, and call us to process the return. All refunds will be issued to the same payment type as the original form of payment(s) as determined by Empress Audio & Maine. If you have an inquiry about your order, please contact us [email protected].